Refund policy
Return & Refund Policy
We take pride in crafting high-quality, custom-framed products made just for you. Because each item is made to order, we have a specific policy for returns and refunds:
Custom & Print-to-Order Items
All our frames and prints are custom-made to your specifications. For that reason, we do not accept returns or offer refunds for change of mind, incorrect measurements, or customer error in order details.
Damaged or Defective Orders
If your order arrives damaged or defective, we will gladly offer a replacement or refund.
To be eligible:
- Report the issue within 7 days of delivery
- Send us clear photos of the damage and packaging
- Include your order number and details via email at support@concoursphotoart.com
Once reviewed, we’ll ship a replacement at no cost or issue a refund to your original payment method.
Shipping Damage or Lost Packages
We take care to package every order securely. In the rare event that your item arrives damaged or is lost in transit:
- Contact us within 7 days of delivery (or expected delivery date)
- We'll work with the carrier and provide a replacement or refund where applicable
Non-Returnable Items
Due to the custom nature of our products, we cannot accept returns on:
- Custom-sized frames
- Personalized prints
- Gift certificates
Your Satisfaction Matters
If you're unhappy with your order for any reason not covered above, please reach out to us. We’ll do our best to make it right—even if it falls outside our standard policy.
Contact Us
Email us at support@concoursphotart.com or reach out via our Contact Us page for any questions or concerns.